TERMS & CONDITIONS


These general terms & conditions (hereinafter “General Conditions”) govern the basic rules regarding the use of Internet services of the website manolajewelry.com. General Conditions are binding for the website owner of manolajewelry.com and entrepreneur MAJA JOVANOVIĆ PR, workmanship of jewelry MANOLA, Svetozara Markovica 6, Belgrade-Serbia, TIN 108445532, RN 63457345 (hereinafter refered to as “Manola”) for each end user of Internet services provided by the website manolajewelry.com.


1. General use of the website manolajewelry.com


manolajewelry.com is the property of Manola.The purpose of manolajewelry.com is to inform, promote and sell Manola’s products – jewelry and accessories.
Manola’s Internet platform manolajewelry.com is regulated primarily by the Electronic Commerce Act, and other laws of the legal system of The Republic of Serbia in areas that are not regulated by the law. Under these General Conditions, users of the services provided by Manola are considered visitors and members. Visitor is the legal or private person that accesses the website manolajewelry.com without registration and who does not have the access to all of its applications of the website manolajewelry.com.
Member is the legal or private person who is registered on the website manolajewelry.com and has accepted terms and conditions stated in General Conditions.
By registering, user agrees to these General Conditions.
Manola may modify General Conditions at any moment. By using this website manolajewelry.com after any such change(s), user agrees to comply with the newly established conditions. Any changes made after you have placed an order with manolajewelry.com, will not affect that order, unless Manola is required to make the change by law.


2. Products

Great effort has been put in to ensure that the Product’s displayed on the website manolajewelry.com mirror a store shopping experience. However, the photographs showing products may turn out to be slightly different from reality due to the client’s screen settings and the lighting when the photos were taken. Furthermore, when it comes to hand-crafted creations, the articles may show ‘finishing’ irregularities, differences in size and/or color inherent to this type of fabrication which cannot be considered as major defects. The validity of the order cannot be affected by the above.


3. Registration

In order to be able to make purchases through the website manolajewelry.com, visitor will be requested to register in order to become member. The information sought will allow Manola to handle member’s order efficiently and effectively.The information provided will be treated in the full compliance with the member’s and data protection law.
Under these General Conditions, user agrees not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.Manola reserves the right to restrict multiple quantities of a specific item or to cancel the suspicious order that is to be shipped to any user or postal address.In case user’s personal information changes, please notify Manola through the following email: studio@manolajewelry.com


4. Purchase

Online purchase on the website manolajewelry.com is only available for users on the territory of the Republic of Serbia. When member makes a purchase on manolajewelry.com, that means that he is offering to buy Product(s) for the price stated, subject to these conditions. All orders are subject to acceptance and availability. Manola reserve the right to refuse to supply Products to any person for any reason whatsoever, to withdraw any Items from the website at any time and/or remove or edit any materials or content on the website.


5. Ordering

The website manolajewelry.com contains an instructive guide (www.manolajewelry.com/how-to-order) that will walk users through the process of placing an order and becoming a member. User can place your order for any selected item by clicking on the [Confirm Order] button at the end of the on-line order process. Once user has placed an order, he/she will receive an email acknowledging the exact details of your order, providing you with a payment reference code and the value of your order.
Please note that while the website lists only available Product, there may be occasions due to circumstances, where the Product is not available. In this case a latest delivery, where applicable, will be communicated to the user. Unless otherwise notified, Manola’s acceptance of your order occurs when user receives an email notifying him that we have dispatched the Product(s) as ordered by you and noted on that communication. Acceptance will be deemed to have occurred at the sending of this communication, regardless of technical problems you may experience, where the reasons are outside Manola’s control, which may result in user having not received that email in a timely manner.

Manola may not accept your order if:
– an item you have ordered is out of stock.
– we are unable to obtain confirmation of your member account.
– we identify a product or pricing error.


6. Pricing policy

At the website the prices are given only in Serbian currency (RSD).
Member will only be charged for the items purchased and shipping cost.
Product prices are set at the beginning of each season. These prices are subject to change if before user’s order is accepted. The items are subject to markdowns at any time during the selling period.


7. Payment and delivery

The order will be sent by Manola via express delivery courier system (www.postexpress.rs), to the address of member within 72 hours of acceptance of the order.
This address may not differ from the address of the person who is paying. Payment will be cleared from the buyer at the moment of receiving the order by Manola’s courier service.
Manola can not take responsibility for any unforeseen expenses due to delays in delivery due to the unavailability of the buyer.


8. Returns

The member has the right to cancel the contract and return the goods in accordance with the Consumer Protection Act.
In order to receive a refund, the item(s) must be unworn and in perfect condition, with all the labels attached and in the original packaging. Where provided, any packaging such as authenticity cards, bags and tags should be included as part of return. A member is obliged to put also the original fiscal receipt of the goods he wants to return as a part of the return.
PLEASE NOTE: New and unused means that there are no marks on the item or any wear on the tags.
We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to you. Manola is not responsible for any item that is not returned in the manner set forth above.


9. Customer care

If you require help when ordering or would like to provide feedback on our service, please email us at: studio@manolajewelry.com
You may also call us on + 381 66 62 66 526 during office hours from 9:00 am to 5:00 pm (Monday-Friday).


10. Privacy policy

Manola respects the privacy rights of its online customers and recognizes the importance of protecting the information so collected. Manola will use the information collected about members in accordance with the Act on the Protection of Personal Data. The personal details are treated confidentially and Manola reserve the right to disclose this information only in the circumstances set out below. Manola will keep all the gathered data on a secure server at all times. When the user registers on this website manolajewelry.com, or make a purchase, he will be asked to provide personal details from such as your full name, e-mail address, billing address and telephone number.

We use your information only for the following purposes:
– maintaining your registration.
– for statistical purposes to improve this website and its services to you.
– to serve website content to you.
– to administer this website.
– if you agree, to notify you of products or special offers that may be of interest to you (however, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list).

We will not release your personal details to any other company outside of Manola. Please be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal details and /or user information, we are entitled to do so.


11. Copyright and trademarks

All content available on the, including, but not limited to, product design, text, graphics, logos, buttons, icons, images, audio clips (Content) is the property of Manola.


12. Limited license

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the website. Please note that you may not frame, link to, or utilize any framing or linking techniques to enclose the website or any portion thereof without Manola’s prior written consent, which may be withheld at Manola’s absolute discretion. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the website for personal, non-commercial use only.

A website that links to our website may:
– link to, but not replicate, Manola’s Content
– not imply that Manola are endorsing such or its services or products
– not misrepresent its relationship with Manola
– not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content appropriate for all ages
– not portray Manola or Manola’s products, services or Items, in a false, misleading, controversial, and may contain only content appropriate for all ages derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions
– not use any trademark without Manola’s prior written consent
– Manola may, at its sole discretion, request that you remove any link to the website, and upon receipt of such request, you shall immediately remove such link.

Any unauthorized use by you of the website, terminates the limited license set forth in this section without prejudice to any other remedy Manola may have provided for by applicable law. Upon receipt of such request, you shall immediately remove such link.


13. Promotions

Manola’s promotion winners must accept their prize within 30 days after being notified by email. The first shipment of any prize through promotion is complimentary (unless residing outside the courier reachable destinations), with subsequent or extra deliveries charged to the customer. We regret that promotions and discounts are not valid to use on Manola SALE items and they cannot be accumulated.